Aligning your organization around the customer is now more important than ever. Your Marketing, Sales and Customer Service teams are the front line to the customer. They need to harness your end-to-end enterprise, along with deep customer insight and personalized engagement in order to stand-out from the competition and deliver a relevant experience at every step of the customer journey. Equip your marketing, sales and customer service teams with SAP Cloud for Customers to win with today’s empowered customers.
2014 Social Customer Engagement Index Executive Summary
The 2014 Social Customer engagement index marks the fourth year in which Social Media Today has invited employees to share how their employers are integrating social media tools and strategies to improve customer experiences and more. Download the latest report now!