Social media has created new channels for the way customers want to interact with you. Are you adequately prepared to find relevant messages, handle tens of thousands of them, and respond intelligently within minutes? Using SAP Cloud for Social Engagement, you can deliver a great customer experience by listening to and engaging with your customers where they like to hangout. Find the most critical messages, and use enterprise data to glean customer insight. Then collaborate within your team or across the organization to resolve issues efficiently and effectively.
Gain Deep Brand and Customer Inisght with SAP Social Media Analytics by Netbase
Social media conversations provide the keys to connect and innovate. But how do you turn them into insights? This solution brief shows how you can better understand how your customers feel about your brands, categories, products and services - while staying tuned to market issues and trend.